This policy applies to bookings made on bpositive.org.in with BPositive, operated by Vijay Kumar Ved, Ahmedabad, Gujarat, India.
The ₹50 confirmation charge
The ₹50 paid to confirm your booking is not refundable, but it is adjusted against your test bill — you do not pay it twice.
Cancelling or rescheduling
- To cancel or change your slot, contact us before your scheduled time at techsupport@bpositive.org.in or +91 90235 36928.
- If you reschedule, your ₹50 carries over to the new date.
- If you cancel, or nobody is available at the address during the slot, the ₹50 is not refunded.
When we refund in full
- If we cancel your booking, or cannot provide the collection — for example, if your area is not serviceable.
- If you were charged more than once for the same booking, or a payment was taken but the booking was not created.
Test fees
Test fees are paid separately at collection. Once a sample has been collected and processing has begun, test fees are not refundable. If a sample cannot be tested, we will contact you to arrange a re-collection.
How refunds are paid
Approved refunds are returned to the original payment method through Razorpay, usually within 5–7 working days. Your bank may take a little longer to show it.
Service delivery
We provide a service, not physical goods — nothing is shipped. Samples are collected at your address on the booked day and slot, and reports are delivered digitally.
Need help?
techsupport@bpositive.org.in · +91 90235 36928